AC Replacement & Installs
New condensers set, piped and running. When a unit dies in the heat, we move fast: one customer had theirs replaced within 24 hours.
Galena, Illinois
ProTech Heating & Cooling installs and services air conditioning, furnaces, boilers and in-floor radiant heat across Galena and the surrounding area. Owned by Bucky Basten, run from 1445 S Rocky Hill Rd.

“Protech came out when we lost an AC unit and had it replaced within 24 hours.”
Cody Novak, Google
What we do
Forced air or hydronic, a new install or a repair on an old one. ProTech handles heating and cooling from the condenser pad outside to the manifold board in the basement, with free estimates and financing available.
New condensers set, piped and running. When a unit dies in the heat, we move fast: one customer had theirs replaced within 24 hours.
Tune ups, diagnostics and repairs on existing systems, explained in plain terms so you know exactly what was done and why.
Gas furnaces fitted with clean sheet metal ductwork, sized for the house and set up for long northern Illinois winters.
Wall hung boilers, copper and PEX manifolds, laid out neatly on the board so the next service visit is simple.
PEX radiant tubing laid out on the slab before the pour, for warm floors in basements, garages and new builds.
Whole home humidifier installs, and we take the time to show you how to run it properly through the dry months.
Tenant reported a problem? We go out, find the issue, make the repair and tell you how to head off the next one.
No heat or no cooling at the worst possible time? Call and we'll get someone out to you, day or night.


Hydronic & radiant
Boilers and in-floor radiant heat are a big part of what ProTech does. The tubing goes down on the slab before the pour, the boiler goes up on the wall, and everything is piped to a manifold you can actually read.
We moved to a northern climate for the first time, and had a lot to learn about humidifiers. They installed the unit quickly, and took time to teach us how to use it properly.

Recent work
Real installs from around Galena: condensers, furnaces, boilers and radiant floors, photographed on site.






Who you'll deal with
ProTech is individually owned by Bucky Basten. Customers keep coming back to the same things: the crew shows up on time, explains the work in simple terms, and the prices are fair.
And then there's Jessica in the office. She handles the scheduling, emails the quote and invoice, and texts you when the crew is on the way. Three separate reviewers mention her by name.
Bucky Basten
Owner
“Both times Bucky came to my house very quickly.”
Jessica
Office & scheduling
“Jessica was the best with scheduling and getting me my quote and invoice emailed.”

Reviews
41 Google reviews
We have relied on Protech Heating and Cooling for a few years, and they have consistently provided fantastic service at very reasonable prices. Every time we call, Jessica immediately takes an interest in helping us and treats us with genuine friendliness, kindness, and professionalism. Most recently, I contacted them after renters at our home reported a possible issue that needed to be checked. They responded quickly, went to the house, identified the concerns, and made the necessary adjustments and repairs. They also provided helpful recommendations to prevent future problems. It is incredibly reassuring to have a heating and cooling company that is responsive, honest, dependable, and reasonably priced. We highly recommend Protech Heating and Cooling!
Todd Klein
Google review, 2 months ago
Protech came out when we lost an AC unit and had it replaced within 24 hours. I cannot say enough how great of an experience I had with Protech. Highly recommend protech for all of your heating and air needs!
Cody Novak
Google review, 3 months ago
Incredibly happy with every aspect of my experience with this company. From the start, Jessica was the best with scheduling and getting me my quote and invoice emailed. She texted me to let me know when they were on their way. I can't remember the guys names, but they were Incredibly helpful explaining HVAC questions I had. The best part, the pricing was FAIR and the work was complete quickly and beyond my expectations. Thank you to your entire team, I am so happy I have your company in my contacts for anything in the future.
Em Quillinan
Google review, 7 months ago
Incredibly kind, professional, and helpful. We moved to a northern climate for the first time, and had a lot to learn about humidifiers. They installed the unit quickly, and took time to teach us how to use it properly. Will use services again.
Logan John
Google review, 8 months ago
I have used ProTech twice for AC service. Both times Bucky came to my house very quickly. He and his crew are very knowledgeable and explain things in very simple terms. I originally used this company because they were recommended by several people, but I will continue to use them because of my own experience. The quality of work is great, the prices are reasonable, everyone is very professional and they arrive on time. A special shout-out to Jessica in the office. She is extremely polite and helpful. She went out of her way to assist me with a unique situation that I had. I highly recommend ProTech.
Steve Grzeszczak
Google review, 3 years ago
24 hour emergency service for Galena and the surrounding area.
Contact
Call the office, or send a message and Jessica will get back to you to set up a time.
Office hours
24 hour emergency service, any day.